RETURN/EXCHANGE POLICY - LedHomeDecors.com
Please inspect your charger unit immediately upon receipt for shipping damages and notify LedHomeDecors.com immediately if there is damage. Return/refund will not be accepted for damage claims received past 14 days after delivery.
Return Authorizations must be requested within 30 days of delivery. LedHomeDecors will not issue a Return Authorization if the request is received more than 30 days after delivery.
You must contact LedHomeDecors for a Return Authorization number (RA#) by calling our Customer Service at 929-366-2738. Please make sure the Return Authorization number is written on the outside of the box you send back to LedHomeDecors Returns without an RA# will be refused.
There is a 15% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused and refund will not be issued.
While LedHomeDecors includes Free Ground Shipping on all units at no extra charge, the customer is responsible for all shipping costs tied to the return of the Unit back to LedHomeDecors, as well as the original shipping costs from LedHomeDecors to the customer. The unit must be returned in its original packaging. Returns of units without the original box and foams will be denied.
Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY LedHomeDecors, ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.